Orders are shipped Monday through Friday via standard ground service. Customers must provide a physical address (not a PO box). Online orders received by 5 p.m. Central time will ship the next business day.
Standard Shipping: Standard Ground shipped orders are estimated to arrive in 5-7 business days for domestic destinations. Please check with the UPS website for specific delivery times if you reside in a rural area or outside the lower 48 states.
Expedited Shipping: UPS 2nd Day Air and Next Day shipping are available for an additional charge. Note: Although we do offer expedited shipping, Diamond V Western Wear does NOT guarantee UPS 2nd and Next Day shipping
We strive to ensure our handcrafted boots and other Ferrini products are free of manufacturing defects, and we will accept any item determined to be defective in workmanship or material for exchange or refund within 30 days of receipt.
Only unworn, original condition, and undamaged or defective merchandise in the original packaging will be accepted.
Please email us at Fidesllc61@gmail.comFidesllc61@gmail.com and our retail service team will assist you with your return or exchange.
Please follow the return procedures above for prompt attention and to avoid delays in processing your request.
Ferrini Footwear Warranty
Ferrini warrants its products to the original purchaser against manufacturer defects in workmanship and materials for 90 days from the date of purchase.
Each pair of Ferrini footwear is handcrafted from premium leathers and will vary in color and have unique natural markings and characteristics. This includes exotic leather variation in quilling, tiles, stripes, markings, and indentations, and none of these variations should be considered defects.
With proper wear and care, your Ferrini boots can bring you years of use and comfort. But all leathers have a life-span that can be used up almost immediately through wear and tear beyond the intended use of the boot or shoe. Ferrini nor Diamond V Western Wear does not warrant the length of time or life-span. Damage due to excessive wear, abuse, or damage from an external source is not covered.
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